Your Partner in Assessing & Improving Customer Satisfaction
Repeatedly rated high by clients for its own customer satisfaction, SatisQuest brings a personal touch to the data-driven role of patient satisfaction assessment, monitoring and consulting. Its phone methodology approach to data collection generates valid, reliable information for hospitals, home health care agencies, and physician practices. Reports are easy to read and easy to access 24 hours a day on-line via a password-protected Web site.
As part of Phoenix Health Care Management Services, SatisQuest began offering patient satisfaction measurement services nearly 10 years ago to VHA Georgia, Inc. members. SatisQuest is a proven, JCAHO-approved system that brings clients both quantitative and qualitative reports. Results provide clients with benchmarking data and outcome measurements that help them set performance improvement priorities.
SatisQuest continues to build upon its service offerings. In addition to customized surveys and employee satisfaction, areas of patient perception measurement include: inpatient, outpatient surgery, outpatient services, emergency department, physician practice and home health. Clients are invited to participate in quarterly User Group meetings and semi-annual Benchmarking meetings to share ideas, network, and get feedback on current and future modules offered by SatisQuest. Our latest service, SatisAction, is an affordable, on-site satisfaction improvement workshop designed to help health care facilities better understand their results and control the outside factors that affect patient satisfaction.
By talking directly to patients,
SatisQuest provides clients with the pearls of wisdom they need to help make
their organization a place that patients choose to return to.